Effective as of January 1, 2024.
For details on our refund and cancellation policies, please refer to the information below. Please note that our policies may differ between offerings, and payment options may vary. Please also note that we treat violations of our Terms of Use and Honor Code very seriously, and we have no obligation to offer refunds to users who violate these or other EBSM policies, even if their requests are made within the designated refund period. Similarly, we have no obligation to offer late refunds to users who do not receive a passing mark in a Content Offering, or who are otherwise unsatisfied with their final grade.
For more information about our refund process, including instructions for requesting a refund, please visit our Learner Help Center.
1. One-time Purchases
General Refunds
Guided Projects
EBSM does not offer refunds for payments made for guided projects.
Courses and Specializations
If you cancel your one-time, paid enrollment for a course or specialization, EBSM will offer you a complete refund until 14 days after payment, or until you earn a course certificate for any course in the specialization, whichever is earlier.
If you pre-enroll and pay for a course or specialization, EBSM will offer you a complete refund until 14 days after the course or specialization launches or until you have earned your course or specialization certificate, whichever is earlier.
Refunds for Certificates
Guided Projects
If you do not earn your completion certificate within 180 days after registering for a guided project, your registration will expire and you will need to pay to re-enroll for the guided project in order to complete the guided project and earn your completion certificate.
Courses
Once you have earned a course certificate with your payment, you are not eligible for a refund even if it is within 14 days. If you do not earn your course certificate within 180 days, your registration will expire and you will need to pay to re-enroll for the course.
Specializations
Unless otherwise indicated as part of the sign-up process, you have one year after you purchase a specialization to complete the specialization.
2. Month-to-Month Specialization Subscriptions
General Refunds
EBSM does not offer refunds for payments made on a month-to-month specialization subscription plan.
Refunds for Trials
To avoid being charged during a free trial period, you must cancel your subscription before your free trial ends. If you complete a course during the free trial period, EBSM reserves the right to require you to pay for a one-month subscription in order to receive a course and/or specialization certificate.
Cancellation
Your subscription will continue on a month-to-month basis unless and until you cancel or the subscription is suspended or discontinued by EBSM. If you cancel your subscription, cancellation will be effective at the end of the current monthly period. You will continue to have access to your subscription for the remainder of that period, but you will not receive a refund. For subscriptions to individual specializations, EBSM will automatically discontinue your subscription at the end of the monthly period during which you earn a certificate for the specialization.
3. EBSM Courses, EBSM Lite, and EBSM Plus
General Refunds
To get a full refund of your EBSM booking/subscription payment, submit a refund request via the Contact Us form within 14 days of your payment, and must be before 5 days from the course start date. Refunds will not be provided if requested after this 14-day period or if requested before 5 days from the course start date.
Refunds for Trials
Some EBSM Plus subscriptions may have a free trial period instead of a refund period. If you do not cancel during the free trial, you will be billed the full amount for the subscription you signed up for and be unable to request a refund. If you complete a course during the free trial period, EBSM reserves the right to require you to pay for a one-month subscription in order to receive a course and/or specialization certificate.
Refunds for Upgrades
If you upgrade from EBSM Lite to EBSM Plus, you have 14 days from the date of the upgrade to either not be charged on the next billing date or receive a refund.
Cancellation
Your EBSM subscription will continue for the subscription period identified at the time of your purchase and then automatically renew unless and until you cancel your subscription or the subscription is suspended or discontinued by EBSM. If you cancel your subscription after the refund period of your subscription, you will continue to have access until the end of the subscription period and will not be billed for the next billing cycle.
4. Degree, MasterTrack, and University Certificate Programs
Refund policies for Degree, MasterTrack, and University Certificate programs are established and administered by the Content Provider offering the program. Refund policies are communicated to students by those Content Providers.
5. Other Paid Services
Except as described in this Refund Policy or as explicitly stated as part of the sign-up process for a Service, EBSM has no obligation to provide refunds or vouchers for any other Services.
EBSM reserves the right to offer refunds at its discretion. Please note that our policies differ between subscription payments and one-time payments made for course, specialization, and guided project purchases, and that payment options may vary from one offering to another. Please also note that we treat violations of our Terms of Use and Honor Code very seriously, and we have no obligation to offer refunds to users who violate these or other EBSM policies, even if their requests are made within the designated refund period. Similarly, we have no obligation to offer late refunds to users who do not receive a passing mark in a Content Offering, or who are otherwise unsatisfied with their final grade.
For more information about our refund process, including instructions for requesting a refund, please contact us.
6. Third Party Marketplaces
Notwithstanding the foregoing, if you purchase or subscribe for a course, specialization, guided project, or purchase any other paid Service, through a third-party marketplace (e.g., in-app purchases through the Apple App Store or purchases made through certain alternative payment services), the refund policy applicable to that third party marketplace will apply, unless otherwise explicitly stated by EBSM. Except as otherwise explicitly stated by EBSM, the third-party marketplace will be solely responsible for making refunds under its refund policy, and EBSM will have no refund obligations. EBSM disclaims any responsibility or liability related to any third-party marketplace’s refund policy or the third party’s compliance or noncompliance with such policy.
7. Promotional Offers
We may from time to time offer special promotional offers or discounts (“Offers”). Offer eligibility is determined by EBSM at its sole discretion and we reserve the right to revoke an Offer in the event that we determine you are not eligible. Users with an existing Offer may not be eligible for additional Offers. We may use information such as method of payment or an account email address used with a EBSM purchase to determine Offer eligibility. The eligibility requirements and other limitations and conditions will be disclosed when you sign up for the Offer or in other communications made available to you.
8. Changes to Price and Subscription Plans
We reserve the right to change our subscription plans or adjust pricing for our service or any components thereof in any manner and at any time as we may determine in our sole and absolute discretion. Except as otherwise expressly provided for in these Terms, any price changes or changes to your subscription plan will take effect following notice to you.
You have a right of withdrawal for a period of 14 days. You may withdraw your contract with EBSM for the Services, without giving any reason, and without incurring any costs other than those provided for in this clause.
The withdrawal period will expire after 14 days from the day that your contract was concluded. However, you do not have a right of withdrawal a) if the Services have already been fully performed with your prior express consent and with your acknowledgement that you will lose your right of withdrawal once the Services have been performed by us or b) if the Services have begun with your prior express consent and your acknowledgement that you will lose your right of withdrawal upon beginning use of the Services.
To exercise the right of withdrawal, you should inform us of your decision to withdraw by an unequivocal statement (e.g., a letter sent by post or by contacting us. You may use the below model form, but it is not obligatory.
You may also electronically submit the model form or any other unequivocal statement to us at https://www.ebsm.org/contact. You shall have exercised your right of withdrawal within the 14-day withdrawal period if the communication is sent by you before that period has expired. The exercise of the right of withdrawal shall terminate the obligations of the parties to perform the contract. If you exercise your right of withdrawal, any ancillary contracts shall be automatically terminated.
If you withdraw the contract, we shall reimburse to you all payments received from you, including, if applicable, the costs of delivery, without undue delay and in any event not later than 14 days from the day on which we are informed of your decision to rescind this contract in accordance with this clause. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. In any event you do not incur any fees as a result of such reimbursement.
If you want the Services to begin during the 14-day withdrawal period you should make an express request thereto, where you acknowledge that you will lose your right of withdrawal once the service has been fully performed. If you exercise the right of withdrawal before the Services have been fully performed, you shall be liable to pay us reasonable costs, consisting of an amount which is in proportion to what has been provided until the time you have informed us of the exercise of the right of withdrawal.
The burden of proof of exercising the right of withdrawal in accordance with this clause shall be on you. Except as provided for in this clause, you shall not incur any liability as a consequence of the exercise of the right of withdrawal.